Effective Date: October 1st, 2024
 

Octaprice, LLC and its affiliated entities (collectively, “Octaprice,” “we,” “us,” or “our”) are committed to protecting and responsibly handling the personal information of individuals who interact with our websites (the “Websites”), software-as-a-service offerings related to e-commerce product and pricing data, and any other products, services, or applications we provide (collectively, the “Services”). This Privacy Policy explains how we collect, use, share, and secure your personal information, as well as the rights and choices you have regarding your data. By accessing or using our Websites or Services, or by otherwise providing us with personal information, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Websites and Services immediately.

 

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information we collect from you, both online and offline, in connection with the use of our Websites, Services, and any related interactions with our teams. It also applies to information we may obtain from publicly accessible sources and third parties.
 

This policy should be read together with other notices or terms we may provide at the time of data collection, as well as our Terms of Service and Data Processing Agreement.

 

2. Information We Collect

Personal Information:
“Personal Information” is any information that can identify you or reasonably be linked to your identity. We may collect the following types of Personal Information:

• Contact Details: Name, email address, telephone number, company name, job title, and mailing/billing addresses.

• Account and Authentication Information: Usernames, passwords, and login credentials, which may include details obtained if you register through a social network or third-party account integration.

• Payment and Billing Data: Credit card numbers and related billing details, handled primarily by our trusted payment processors.

• Identity Verification Materials: Scans of driver’s licenses, passports, or other identification documents if required for compliance checks.

• Communications and Recordings: Correspondences, feedback, support requests, and, where consented or permitted by law, recorded audio or video calls for compliance, quality control, and training purposes.

• Job Applications: If you apply for a role, we may collect your résumé, professional background, and contact information.

Public Data:
We may also gather certain personal details from publicly available online sources. This can include basic contact information, professional profiles, and other publicly posted information. We use such Public Data for business operations, outreach, and to enhance our Services.
 

Automatically Collected Information:
As you interact with our Websites and Services, we may automatically collect:

• Device and Technical Data: IP address, browser type, device characteristics, operating system, referring URLs, and details about your usage patterns.

• Cookies and Similar Technologies: We use cookies, web beacons, tags, and scripts to remember preferences, understand usage patterns, facilitate navigation, and measure the effectiveness of our communications. For details, see Section 7 (Cookies and Tracking Technologies).
   

Anonymization and Aggregation:
We may de-identify or aggregate Personal Information so that it can no longer be linked to a specific individual. De-identified or aggregated data is not considered Personal Information and may be used for research, analytics, and business development without restriction.

 

3. Legal Bases for Processing (Where Applicable)

In jurisdictions that require a legal basis for processing personal information (such as the EU/EEA under the GDPR), we process your data under one or more of the following grounds:

• Contractual Necessity: To fulfill our agreements with you, provide the Services, and respond to your inquiries.

• Legitimate Interests: For purposes such as improving the Services, ensuring security, detecting fraud, and supporting our business operations, provided our legitimate interests do not override your fundamental rights and freedoms.

• Legal Obligations: To comply with applicable laws, regulations, court orders, and government requests.

• Consent: Where required by law, we will obtain your consent before processing certain categories of personal information (e.g., direct marketing communications, call recordings, cookies beyond strictly necessary ones).

 

4. How We Use Your Information

We use Personal Information to:

• Provide and Maintain the Services: Create and manage user accounts, process transactions, authenticate access, and deliver technical support.

• Communicate with You: Send administrative messages, product updates, marketing offers (where permitted), and respond to inquiries or complaints.

• Improve and Customize the Services: Analyze usage patterns, conduct research, refine functionality, and develop new features.

• Compliance and Risk Management: Verify identities, meet legal and regulatory obligations, implement internal guidelines, detect fraudulent activities, and protect our rights, users, and the public.

• Public Data Utilization: Leverage publicly sourced personal information to offer relevant content, tailor services, or engage in business-to-business outreach.

 

5. Sharing and Disclosure of Personal Information

We do not sell your Personal Information. We may share Personal Information in the following circumstances:

• Service Providers and Vendors: With trusted third parties that perform functions on our behalf (e.g., hosting, payment processing, analytics, email delivery, CRM systems). These entities are bound by contractual obligations to handle Personal Information securely and only for the purposes authorized by us.

• Affiliates and Subsidiaries: Within our corporate group, as necessary, for operational consistency and support.

• Legal and Compliance: To comply with applicable laws, respond to lawful requests, enforce agreements, protect our rights and property, or ensure the safety of our users or the public.

• Business Transactions: In the event of a merger, acquisition, restructuring, or other change of ownership, Personal Information may be transferred as part of that transaction.

• Public Data: We may share non-confidential Public Data in the course of providing the Services.

 

6. International Data Transfers

Octaprice is based in the United States, and we may transfer and process Personal Information globally. If you reside in a region with data transfer restrictions, we will implement appropriate safeguards (such as standard contractual clauses) to ensure that your information receives a level of protection consistent with applicable law.

We have appointed representatives as required by certain data protection laws to address inquiries related to data transferred from those regions. For details on how to contact these representatives, please reach out to the email address provided in Section 16.

 

7. Cookies and Other Tracking Technologies

We use cookies and similar technologies to:

• Recognize you when you return to our Websites.

• Understand usage patterns and improve user experience.

• Facilitate account registrations, logins, and support.

• Measure the effectiveness of promotions and communications.
   

You can usually modify your browser settings to block or remove cookies. However, doing so may affect certain features of the Services. For more information, please see our Cookie Policy.

 

8. Data Retention

We retain Personal Information only as long as necessary for the purposes described in this Privacy Policy, including:

• Fulfilling the Services and maintaining business operations.

• Meeting legal, tax, and regulatory requirements.

• Resolving disputes, enforcing our agreements, and maintaining service integrity.

We periodically review the data we hold and securely dispose of it when it is no longer needed.

 

9. Security Measures

We employ industry-standard security measures, technical safeguards, and administrative protocols to protect Personal Information against unauthorized access, alteration, disclosure, or destruction. Although we strive to maintain robust protections, no method is infallible. If you believe your data may have been compromised, please contact us promptly.

 

10. Accuracy and Reliance on Information

While we take reasonable steps to ensure the accuracy of the information we collect, we cannot guarantee that all data is free from errors. We encourage you to keep your personal details updated. Our policy applies only to information we collect directly or from authorized sources. If you disclose data to third parties via external websites or networks, their respective privacy policies will govern that usage.

 

11. Your Rights and Choices

Depending on where you live, you may have certain legal rights regarding your Personal Information. These rights vary by jurisdiction and may include the right to:

• Access, correct, or delete your Personal Information.

• Object to, or request the restriction of, certain data processing.

• Receive Personal Information you have provided in a structured, commonly used, machine-readable format.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with a supervisory authority, where applicable.
   

Residents of the European Economic Area (EEA), United Kingdom, California, and other regions with privacy laws have specific rights under their respective legal frameworks (e.g., GDPR, CCPA). For example, California residents may have the right to know how their Personal Information is used, request deletion, and opt out of certain data sharing. We will not discriminate against you for exercising your rights under applicable laws.
 

To exercise your rights, please contact us using the details provided in Section 16. We may need to verify your identity before responding to certain requests.

 

12. Call Recordings and Consent

Where legally permitted, we may record telephone or video calls with you for quality assurance, training, compliance, or verification purposes. We will seek your consent where required by law, and you may withdraw consent at any time during the call or thereafter.

 

13. Use of Publicly Available Data

We may incorporate Public Data to improve our Services, conduct outreach, or support our users. This processing is performed under our legitimate interests, balanced against your privacy rights. If you wish to opt out of certain uses of Public Data, you may contact us for assistance.

 

14. Employment Applicants

If you apply for a job at Octaprice, we will process your Personal Information as part of the recruitment process, including reviewing résumés, evaluating candidates, and communicating with you. We will retain this information as necessary for staffing needs, resolving disputes, and as required by law.

 

15. Changes of Ownership

If Octaprice undergoes a merger, acquisition, sale of assets, bankruptcy, reorganization, or other change of control, Personal Information and Public Data may be transferred or disclosed as part of that transaction. We will take steps to ensure that any transferee uses Personal Information in a manner consistent with this Privacy Policy.

 

16. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, or if you believe your privacy rights have been violated, please contact us at:

Email: legal@octaprice.com
 

If you feel we have not addressed your concerns, you may have the right to lodge a complaint with an appropriate regulatory authority, depending on your jurisdiction.

 

17. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in law, our data handling practices, or the nature of our Services. When we update the policy, we will revise the “Effective Date” above. If we make significant changes, we will notify you by posting a notice on our Websites or sending you an email (if you have provided one) where legally required. Your continued use of the Websites or Services after any modifications to the policy indicates that you have accepted those changes.

 

By using our Websites or Services, you acknowledge that you have read and understood this Privacy Policy, and you agree to its terms.