Octaprice, LLC and its affiliated entities (collectively, “Octaprice”, “we”, “us” or “our”) are committed to protecting and responsibly handling the personal information of individuals who interact with our websites (the “Websites”), software-as-a-service offerings related to e-commerce product data and pricing, and any other products, services or applications we provide (collectively, the “Services”). This Privacy Policy explains how we collect, use, share and protect your personal information, as well as the rights and choices you have regarding your data.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect from you, online and offline, in connection with the use of our Websites, Services and any related interactions with our teams. It also applies to information we may obtain from publicly accessible sources and third parties.

This policy should be read in conjunction with other notices or terms we may provide at the time of data collection, as well as our Terms of Service and Data Processing Agreement.

2. Information We Collect

Personal Information

“Personal Information” is any information that can identify you or reasonably be linked to your identity. We may collect the following types of Personal Information:

Contact Details: Name, email address, phone number, company name, job title and mailing/billing addresses.

Account and Authentication Information: Usernames, passwords and login credentials, which may include details obtained if you register through a social network or third-party account integration.

Payment and Billing Data: Credit card numbers and related billing details, primarily handled by our trusted payment processors.

Identity Verification Materials: Scans of driver’s licenses, passports or other identification documents, if necessary for compliance checks.

Communications and Recordings: Correspondence, feedback, support requests and, when consented to or permitted by law, recorded audio or video calls for compliance, quality control and training purposes.

Job Applications: If you apply for a position, we may collect your resume, work history and contact information.

Public Data

We may also gather certain personal details from publicly available online sources. This may include basic contact information, professional profiles and other publicly posted information.

Automatically Collected Information

When interacting with our Websites and Services, we may automatically collect:

Device and Technical Data: IP address, browser type, device characteristics, operating system, referral URLs and details about your usage patterns.

Cookies and Similar Technologies: We use cookies, web beacons, tags and scripts to remember preferences, understand usage patterns, facilitate navigation and measure the effectiveness of our communications.

3. Legal Bases for Processing

In jurisdictions that require a legal basis for processing personal information, we process your data based on one or more of the following grounds:

Contractual Necessity: To fulfill our agreements with you, provide the Services and respond to your inquiries.

Legitimate Interests: For purposes such as improving the Services, ensuring security, detecting fraud and supporting our business operations.

Legal Obligations: To comply with applicable laws, regulations, court orders and government requests.

Consent: Where required by law, we will obtain your consent before processing certain categories of personal information.

4. How We Use Your Information

We use Personal Information to:

Provide and Maintain the Services: Create and manage user accounts, process transactions, authenticate access and provide technical support.

Communicate with You: Send administrative messages, product updates, marketing offers (when permitted) and respond to inquiries or complaints.

Improve and Personalize the Services: Analyze usage patterns, conduct research, refine functionalities and develop new features.

Compliance and Risk Management: Verify identities, meet legal and regulatory obligations, implement internal guidelines, detect fraudulent activities and protect our rights, users and the public.

5. Sharing and Disclosure of Personal Information

We do not sell your Personal Information. We may share Personal Information in the following circumstances:

Service Providers and Vendors: With trusted third parties who perform functions on our behalf (e.g., hosting, payment processing, analytics, email delivery, CRM systems).

Affiliates and Subsidiaries: Within our corporate group, as necessary, for operational consistency and support.

Legal and Compliance: To comply with applicable laws, respond to legal requests, enforce agreements, protect our rights and property or ensure the safety of our users or the public.

Business Transactions: In the event of a merger, acquisition, restructuring or other change of ownership.

6. International Data Transfers

Octaprice is based in the United States and may transfer and process Personal Information globally. If you reside in a region with data transfer restrictions, we will implement appropriate safeguards to ensure your information receives a level of protection consistent with applicable law.

7. Cookies and Other Tracking Technologies

We use cookies and similar technologies to:

• Recognize you when you return to our Websites
• Understand usage patterns and improve user experience
• Facilitate account registrations, logins and support
• Measure the effectiveness of promotions and communications

8. Data Retention

We retain Personal Information only as long as necessary for the purposes described in this Privacy Policy, including:

• Fulfillment of Services and maintenance of business operations
• Meeting legal, tax and regulatory requirements
• Resolving disputes, enforcing our agreements and maintaining service integrity

9. Security Measures

We employ industry-standard security measures, technical safeguards and administrative protocols to protect Personal Information against unauthorized access, alteration, disclosure or destruction.

10. Rights and Choices

Depending on where you live, you may have certain legal rights regarding your Personal Information, including:

• Access, correct or delete your Personal Information
• Object to or request restriction of certain data processing
• Receive Personal Information in a structured, machine-readable format
• Withdraw consent where processing is based on consent
• File a complaint with a supervisory authority, when applicable

11. How to Contact Us

If you have questions, concerns or requests related to this Privacy Policy or our data practices, contact us at:

Email: legal@octaprice.com

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy periodically to reflect changes in law, our data handling practices or the nature of our Services. When we update the policy, we will revise the “Effective Date” above.

By continuing to use our Websites or Services after any policy modifications, you indicate that you have accepted those changes.

13. Call Recordings and Consent

When legally permitted, we may record telephone or video calls for quality assurance, training, compliance or verification purposes. We will seek your consent when required by law, and you may withdraw consent at any time during the call or thereafter.

14. Use of Public Data

We may incorporate Public Data to improve our Services, conduct outreach or support our users. This processing is carried out under our legitimate interests, balanced with your privacy rights. If you wish to opt out of certain uses of Public Data, you may contact us for assistance.

15. Job Applicants

If you apply for a position at Octaprice, we will process your Personal Information as part of the recruitment process, including reviewing resumes, evaluating candidates and communicating with you. We will retain this information as necessary for staffing needs, dispute resolution and as required by law.

16. Change of Ownership

If Octaprice undergoes a merger, acquisition, asset sale, bankruptcy, reorganization or other change of control, Personal Information and Public Data may be transferred or disclosed as part of that transaction. We will take steps to ensure that any recipient uses the Personal Information in a manner consistent with this Privacy Policy.

17. Contact Us

If you have questions, concerns or requests related to this Privacy Policy or our data practices, or if you believe your privacy rights have been violated, contact us at:

Email: legal@octaprice.com

If you feel we have not addressed your concerns, you may have the right to file a complaint with an appropriate regulatory authority, depending on your jurisdiction.

18. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy periodically to reflect changes in law, our data handling practices or the nature of our Services. When we update the policy, we will revise the “Effective Date” above. If we make significant changes, we will notify you by posting a notice on our Websites or sending an email (if you have provided one), when legally required. Continued use of the Websites or Services after any policy modifications indicates that you have accepted those changes.

By using our Websites or Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.