Frequently Asked Questions

Our Product Matching uses proprietary intelligence that cross-references each product’s attributes and information. The EAN code helps speed up the process, but it’s not mandatory — we can perform the matching even without it.

You can access everything through our online dashboard, in real time. Additionally, it is possible to export reports in Excel, receive automatic updates by email, or even set up integrations via API.

The catalog can be added manually (directly in the dashboard), semi-manually (via Google Sheets), or fully automated through the client’s website or system.

We recommend the last option, where Octaprice automatically updates the catalog according to the client’s e-commerce (or even their official marketplace store). This helps avoid manual work and reduces the risk of outdated information.

Our monitoring is 100% digital. We collect data from marketplaces, e-commerce sites, and even social media, but not from physical points of sale.

We monitor any website: from major marketplaces like Mercado Livre, Amazon, Magalu, Shopee, and Americanas to niche e-commerce sites, distributors, and smaller resellers.

The update frequency is flexible and depends on the contracted plan. It can be weekly, daily, hourly, or even in real time, according to each client’s needs.

Yes. We have an open and flexible API, as well as connectors that allow Octaprice data to be integrated with ERP, BI, or CRM systems.

Yes. Our platform automatically identifies listings below the suggested minimum price and generates alerts so brands can act quickly.

Yes. Besides your own SKUs, you can track direct and indirect competitors, understanding pricing, availability, assortment, and market positioning.

Yes. We provide full onboarding, user training, and ongoing support via chat, email, and meetings when needed. Our Customer Success team closely monitors each client’s progress.